NodeNet is committed to guarantee uptime in its served of lodging Web and servers.
Our SLA policy calculates of the following way:
SLA= (H-Hd) /H
Where H is the total hours of the cycle of invoicing.
Where Hd is the hours in which the service has been inaccessible.
When the client notifies by means of ticket the lack of access (NETWORK connectivity) to the service, the following table will be used in which it will calculate the discount to carry out in the following victory:
The lack of connectivity by reasons for administration of their particular servant or a blockade of the fire-guards is not contemplated.